Digital accessible navigation at 15 public transport nodes in Singapore
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What is Waymap
Waymap is a mobile app providing indoor, outdoor, and underground navigation with step-by-step audio guidance throughout select public transport nodes as part of a trial.
The app is designed specifically for people who are blind or have low vision as the primary use case. It uses universal design principles to support a range of disabilities and be useful for anyone.
Waymap promotes independent travel for blind and visually impaired customers, reducing the need to ask for directions, help or rely on a guide.
The personal navigation app is now available at 15 public transport nodes, providing directions to individual platforms, between stations and/or bus interchanges, to help desks, to specific exits and to any facilities within the public transport node.
How it works
Waymap uses the IMU (inertial measurement unit) sensors already in your smartphone to detect movement with step-level accuracy.
The app collects sensor readings 100 times per second to calculate your step length and direction.
Waymap personalises to your walking style the more you use it. Accuracy improves with every journey.
Your first journey may have minor inaccuracies. The app gets better each time you use it.
Waymap works in two carry modes: phone held naturally in front of you, or placed in a firm front hip pocket. Use headphones for audio instructions when carrying in your pocket.
Available stations
Waymap is currently available at the following 15 public transport nodes:
How to download
- Open the App Store (iPhone) or Google Play Store (Android).
- Search for "Waymap".
- Tap Download or Install and wait for the app to install.
Setting up the app
Follow these steps to set up Waymap after downloading:
- Open the app and go through the onboarding pages.
- When prompted, select "Allow While Using App" for location access.
- Enter your height as accurately as possible. Waymap uses this to estimate your step length for accurate navigation. Getting this wrong will affect accuracy.
- You're ready to use the app.
Quick start guides
Download a quick start guide to help you get started with Waymap:
Planning your first journey
- Tap "Plan Journey" on the home screen.
- Choose your start point and destination. Look for locations marked with the Waymap logo.
- Review your route and tap "Go".
- When prompted, tap "Ready". Then place the phone in your hip pocket or hold it naturally in front of you.
- Follow the audio instructions. Walk normally.
- If you go off route, tap the camera icon to re-establish your position. On iPhone, the camera icon is in the bottom right. On Android, it is in the bottom centre.
Tips for best results
- Hold your phone naturally in front of you, or place it in a firm front hip pocket. Pick one carry mode and stick with it for the whole journey.
- Do not hold the phone by your side or near your face.
- Do not stiffen your arm or swing it excessively.
- Allow the orientation instruction at the start of each journey to complete before moving.
Customise your experience
Routing
Go to Menu, then Settings, then Routing Requirements. Choose "Step Free" to avoid stairs and escalators. This setting uses lifts only. You can also toggle individual preferences to avoid stairs, escalators, or lifts.
Instructions
Go to Menu, then Settings, then Instruction Preferences. Choose your preferred direction format: clockface, degrees, or cardinal. You can also choose distance units: metric or imperial.
Language
Go to Menu, then Settings, then Language. Waymap supports English, Simplified Chinese, and Malay.
Share your feedback
We would love to hear about your experience using Waymap. Your feedback helps us improve the service for everyone.
To share your thoughts, open the app menu and select "Send Feedback". Tell us what worked well and what we can improve.